Support is part of the product. A simple, reliable process beats an elaborate one that nobody maintains.
Start simple
One shared inbox and a clear promise on reply time is enough for a young product. Say how quickly you reply and keep to it.
Build a small help centre
Write answers to the questions you see most.
- How to get started
- How billing and invoices work
- How to invite colleagues
- How to export or delete data
Learn from questions
Keep a list of what people ask. Repeated questions point to something confusing in the product, and fixing it is better than answering it again.