Get a quote
AUTOMATED CUSTOMER CHATS

WhatsApp Automation

Automatic WhatsApp replies, menus, bookings and order updates, so customers get an answer at any hour.

Get a quoteAll services
OVERVIEW

How we approach
WhatsApp automation.

Most South African customers would rather send a WhatsApp than fill in a form. We set up automated WhatsApp conversations that greet people, answer common questions, collect their details and pass the chat to your team when a person is needed. Larger setups can take bookings and orders, send updates and answer from content you have approved.

WHO IT IS FOR

Businesses that get many WhatsApp messages, including clinics, salons, schools, retailers, restaurants and service companies.

WHERE WE WORK

Based in South Africa, with clients in Johannesburg, Pretoria, Centurion, Cape Town and Limpopo, and working with clients worldwide. Meetings, reviews and handover happen online.

Talk to us about WhatsApp automation
WHAT IS INCLUDED

WhatsApp Automation
capabilities.

Typical work we deliver. Your final scope is agreed with you in writing before we start.

  • 01

    Welcome, after-hours and away messages

  • 02

    Menus for your common questions

  • 03

    Lead capture and enquiry routing

  • 04

    Bookings, orders and status updates

  • 05

    AI answers from your approved content

WHAT IT HELPS YOU DO

The results
we work towards.

01 /

Customers get a reply outside office hours

02 /

Fewer repeat questions for your team

03 /

Enquiries captured with the details you need

These are intended outcomes. Priorities and measures are agreed for each project.

PACKAGES AND PRICES

Clear prices
to get started.

All packages

WhatsApp Starter

Automatic replies that answer common questions and capture enquiries.

Once-offPer month
Incl. VATR3,450R414
Excl. VATR3,000R360
VATR450R54
  • Welcome and after-hours messages
  • Menu for your common questions
  • Collects name and enquiry details
  • Hands the chat over to your team
Get a quote
Popular

WhatsApp Business

Bookings, orders and smarter answers on WhatsApp.

Once-offPer month
Incl. VATR8,970R828
Excl. VATR7,800R720
VATR1,170R108
  • Everything in WhatsApp Starter
  • Bookings or orders over WhatsApp
  • AI answers from your approved content
  • Enquiries sent to your email or CRM
  • Monthly usage report
Get a quote
QUESTIONS

WhatsApp Automation
questions.

Ask us something else
Do I need a separate WhatsApp number?

Usually, yes. Automation runs best on a dedicated business number. We help you choose one and set it up before anything goes live.

What does it cost to send messages?

Meta charges for some types of message, and its rates change. These fees are billed separately at cost, and we explain them before you start.

Can a real person take over the chat?

Yes. Every setup includes a handover, so a customer can reach your team whenever the automated replies cannot help.

Do you work with clients outside South Africa?

Yes. Real Tech Solutions is based in South Africa, with clients in Johannesburg, Pretoria, Centurion, Cape Town and Limpopo, and works with clients in other countries remotely. Meetings, reviews and handover happen online, and we agree working hours and communication channels at the start of the project.

RELATED SERVICES

Often combined
with this.

All services
04

Automation & AI

Workflow automation, AI assistants and document processing that remove repetitive work from your team's day.

View service
10

Custom CRM

A CRM built around how you sell, with leads, clients, quotes, tasks and reports in one place.

View service
12

Online Stores

Online stores with product pages, carts, checkout and delivery options, ready to take orders and payments.

View service
GET IN TOUCH

Planning a WhatsApp automation project?

Tell us what you need. We aim to reply within one business day with next steps.

Get a quote