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CARE AFTER LAUNCH

Maintenance & Support

Updates, fixes, security patching and monitoring for your website, application and systems under an agreed support plan.

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OVERVIEW

How we approach
maintenance and support.

We look after existing systems with maintenance, fixes and planned improvements. Updates, security patching and performance monitoring can be combined into one support plan that fits your technology and how your business operates. Coverage, response targets and any after-hours or 24/7 support are written into the agreed plan.

WHO IT IS FOR

Businesses with a website or application that needs regular updates and someone responsible when something breaks.

WHERE WE WORK

Based in South Africa and working with clients worldwide. Meetings, reviews and handover happen online.

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WHAT IS INCLUDED

Maintenance & Support
capabilities.

Typical work we deliver. Your final scope is agreed with you in writing before we start.

  • 01

    Website, application and system maintenance

  • 02

    Bug fixes and planned software updates

  • 03

    Security patching and dependency reviews

  • 04

    Performance monitoring and issue investigation

  • 05

    Support plans with agreed hours and escalation

WHAT IT HELPS YOU DO

The results
we work towards.

01 /

One clear route for reporting and resolving issues

02 /

Systems kept up to date on a regular schedule

03 /

Support hours that match how you operate

These are intended outcomes. Priorities and measures are agreed for each project.

QUESTIONS

Maintenance & Support
questions.

Ask us something else
Can you support a website or system you did not build?

Yes. We start with a review of the current setup so we understand it before taking responsibility for support.

Do you offer 24/7 support?

After-hours and 24/7 cover can be included in a support plan. The hours, response targets and escalation route are agreed in writing.

Do you work with clients outside South Africa?

Yes. Real Tech Solutions is based in South Africa and works with clients in other countries remotely. Meetings, reviews and handover happen online, and we agree working hours and communication channels at the start of the project.

RELATED SERVICES

Often combined
with this.

All services
01

Web Development

Business websites, e-commerce stores and web applications that are fast, easy to use and built to bring in enquiries.

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03

Cloud & DevOps

AWS environments, CI/CD pipelines, infrastructure as code and monitoring so releases are predictable and systems stay visible.

View service
07

Networks, Hardware & IT Support

LAN and Wi-Fi setup, hardware upgrades, OS installations, repairs and data recovery enquiries for homes and businesses.

View service
GET IN TOUCH

Planning a maintenance and support project?

Tell us what you need. We aim to reply within one business day with next steps.

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